AFTER SALES SERVICE PROCESS

Henan Olten Environmental Sci-Tech Co., Ltd.

NOTE: Staff on-sitet guidance Only domestic customers, foreign customers need to bear the cost.

  • Henan Olten Environmental Sci-Tech Co., Ltd.

    Installation

    For small stand-alone equipment, we have a product instruction and video guidance. For large-scale complete sets of production line equipment, we will dispatch after-sales service personnel to the site to guide the installation and be responsible for equipment commissioning; after the equipment installation and commissioning is completed, the operators will be trained free of charge. In the later production process encountered any problems, our company's after-sales service personnel guarantee to give solutions within 24 hours.

  • Henan Olten Environmental Sci-Tech Co., Ltd.

    Quality problem

    Anyone who purchases our company's equipment will be our VIP customer for life. All the equipment sold by the company is guaranteed for one year (from the date of receipt of the goods by the customer) Consumables for 6 months, (if there is a factor due to human operation or force majeure, it is not covered by the warranty) We can provide it for free, buyers only need to bear the freight. For 6 months - 1 year, the buyer only has to bear half of the cost of the accessories, as well as the freight generated in the middle.One year later (after the warranty period), we offer it at the lowest price in the industry.

  • Henan Olten Environmental Sci-Tech Co., Ltd.

    After-sales tracking

    The business manager regularly reviews the usage of the customer's equipment and promptly solves various problems encountered in the production of the equipment for the customer.